JAPAN: Daikin Industries and Japanese IT and electronics company NEC have begun training air-conditioning service engineers using virtual and augmented reality technologies.
Two Japanese multinational corporations have created a virtual space for testing and diagnosing air conditioners on the BtoB Microsoft Mesh metaverse platform.
To address the shortage of service engineers due to increasing workload, declining birth rate and aging population in Japan, it is becoming increasingly important to shorten the training period for new employees to make them effective as quickly as possible.
Daikin and NEC are committed to making training more advanced and effective by providing hands-on education that was previously only possible through on-the-job training in a virtual environment, as well as enabling remote group learning and collaboration.
Virtual training enables inspection of faulty air conditioners based on the logic learned in the manual, operational data obtained on site, and visual elements. It is possible to reproduce the services provided to customers at real sites in the virtual space.
The metaverse platform and devices used are Microsoft Mesh and Meta Quest 3, which are said to be suitable for in-house and BtoB use. Trainees and instructors enter the virtual space from their PCs to conduct training. In addition to providing a realistic on-site environment experience that was difficult to achieve in traditional face-to-face hands-on training, the training also includes the ability to support trainees and instructors by generating behavioral reports and activity data in the space, allowing them to review their work and compare it to tutorial procedures.
NEC will provide comprehensive support for business use of the metaverse by linking various data unique to the virtual world with business system data for the physical world and creating new value by combining them with advanced technologies such as verifiable credentials and generative AI.
https://www.coolingpost.com/world-news/daikin-creates-virtual-training-environment/